After payment, Lantern checks your account status a few times in the first few seconds. If the upgrade doesn't appear right away, the app may show “It looks like something went wrong. If you have made a payment but don't see your subscription active, please wait a few hours and check back.”
Try the following:
- Wait a few hours, then restart the app.
- Make sure you're signed in to the same account you used at purchase. If you purchased on iOS or Google Play, your subscription is tied to the email you entered (or the Google/Apple identity you signed up with) — not to the store account.
- Check the receipt from Apple, Google, Stripe, or Alipay to confirm the charge was completed.
If Pro still isn't showing after several hours, open a support ticket with the email you used at purchase and a screenshot of the receipt. We'll investigate and get your account set up.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article